Administrative Hearings Division Issues RFI for System Programming

The Florida Division of Administrative Hearings (DOAH) is seeking vendor input on programming services to support, enhance, or replace its current case management systems.

According to a request for information (RFI) from the division, “DOAH’s case management system consists of two similar but distinct case management applications, one for the Adjudication of Disputes program (ALJ), and one for the Judges of Compensation Claims (JCC) program.”

For context, ALJ adjudicates administrative disputes, while JCC focuses on workers’ compensation disputes.

Currently, the JCC database has more than 11,000 registered users, and the ALJ database has more than 15,000 registered users.

Other web-based applications mentioned in the RFI include those that impact the electronic filing of case-related documents, the electronic service of judges’ orders and incoming e-filed pleadings.

Each app immediately updates production SQL databases and the Agency Indexed Documents program, which DOAH developed to provide indexing services for other state agencies and emergency orders.

With the RFI, the division seeks to:

• Evaluate vendor capabilities to support and enhance the existing case management applications 
• Identify best practices and innovative approaches to case management systems 
• Explore the feasibility of procuring a new case management solution  

Regarding the latter, prospective vendors must include the following system functionalities in their responses:

• Case tracking and management 
• Exhibit portal for secure uploading and sharing 
• Integration of document generation and electronic service (eService) 
• User-friendly web interface with accessibility compliance 
• Role-based access control 

More information about DOAH RFI No. 24/25-003 can be found online. All vendor questions must be submitted by Feb. 14, and submissions are due March 7.