IE11 Not Supported

For optimal browsing, we recommend Chrome, Firefox or Safari browsers.

Cyber Attack Hits Jacksonville Beach, Knocking City Systems Offline

Emergency services and public safety continue to operate normally after the attack. However, city employees were still unable to receive emails as of Wednesday, and an investigation is underway to determine the nature and scope of the attack.

possible cyberattack
Shutterstock/Timofeev Vladimir
On Jan. 29, Jacksonville Beach temporarily shut down operations after being hit by a cyber attack. Now, the city is working with third-party specialists to determine the nature and scope of the event.

On the day of the attack at 12:30 p.m., the city issued a press release stating, “Effective immediately, the city of Jacksonville Beach will shut down due to information systems issues.”

A day later, the city confirmed it was impacted by a cyber attack, stating the following:
  • Emergency services and public safety continue to operate at 100 percent 
  • City Hall is open for regular hours, but functionality remains limited 
  • The city is still unable to receive emails 
  • At this time, there is no indication that personal sensitive data has been compromised 
  • City staff, especially the information services team, is working to ensure operational continuity  

Industry Insider — Florida reached out to Jacksonville Beach’s communications department to learn more about the attack. A spokesperson declined to provide many details about the event, including timeline, scope and the type of attack, saying the city is still investigating the incident.

“The city of Jacksonville Beach recently began experiencing information system issues, impacting the operability of certain systems within our network,” the spokesperson wrote. “Upon discovery, we promptly began an investigation. Our investigation recently confirmed the issues are the result of a cybersecurity event, and we are working with third-party specialists in this effort to determine the nature and scope of the event.”

Further updates and information about the city’s response to the cyber attack can be found online.
Katya Diaz is an Orlando-based e.Republic staff writer. She has a bachelor’s degree in journalism and a master’s degree in global strategic communications from Florida International University.