Department of Revenue Issues RFI for Employee Recognition Software

The Florida Department of Revenue is asking vendors for their ideas on a cloud-based employee recognition system to enhance the recognition process for a diverse workforce.

According to RFI No. 24/25-41, the department has 5,000 employees in Florida and the U.S., covering entry-level to senior management roles, and supports traditional, remote and hybrid work models.

Currently, it manages an in-house .NET application for employee recognition, encompassing service milestones, retirement, agencywide awards, and local on-demand recognition overseen by the Office of Workforce Management.

Key objectives are as follows:

• Streamlining recognition and reward processes
• Increasing awareness, visibility and participation in the program
• Boosting employee engagement, morale and retention
• Equipping managers with effective recognition tools
• Fostering a culture of appreciation within the organization

The preferred system should include:

• User-friendly and have an intuitive interface with customizable branding and multiple recognition categories
• Workflow capabilities for multiple reviewers and approvers, along with integration with the department’s HR Information System (People First/SAP), Active Directory and SharePoint
• Robust reporting and analytics for tracking recognition metrics, costs, nominations, trends and engagement
• Integration of standard and customized communications for significant events, along with specialized recognition campaigns and various instant recognition types
• Management of recognition token ordering, inventory and fulfillment, with strong technical support provided by the vendor
  

Questions should be submitted by email to the procurement officer, Shelly Hyde, by 5 p.m. Oct. 1. The state’s responses to questions will be published by 5 p.m. Oct 7. Submissions from vendors must be emailed to Hyde by 5 p.m. Oct. 16.