FDEP Recruiting for IT Program Administrator

The Florida Department of Environmental Protection (FDEP) is recruiting a program administrator to join its Office of Technology and Information Services.

According to the job posting, the incumbent will serve “as the lead customer service representative for IT-related matters for the department and provides leadership and oversight for the customer support services team, which is responsible for highly visible and mission-critical IT services for the entire department.”

A few mission-critical services include overseeing the agency’s tier 1 service desk, web and content management, SharePoint, IT service management system, electronic document management system and coordinating the department’s PC refresh process.

Other duties and responsibilities for the role include:

• Managing, directing and supporting the agency’s IT strategic plan 
• Bridging communications between IT and the business side to help the agency meet its commitments and goals 
• Demonstrating strong relationship and interpersonal skills in working with program staff and the vendor community 
• Maintaining a central filing system in support of assigned functions, duties and responsibilities  
• Providing leadership, vision, mentoring, coaching and direction setting to customer support services staff 

Also required by the agency are the following skills, abilities and knowledge:

• Knowledge of IT service management principles and best practices 
• Experience with IT service management tools and methods
• Proven experience with SaaS platforms such as EDMS, Microsoft 365 and Intune 
• The ability to develop and negotiate service level agreements for technology services and relate them to the performance and delivery of core business processes 
• Knowledge of trends and directions in IT

More information can be found in the duty statement. The yearly salary range is $90,000-$110,000, and the application deadline is Oct. 30.