Florida Digital Counties Winners: Miami-Dade County

Government Technology and the Center for Digital Government* recently shared the annual list of Digital Counties winners, which included seven Florida counties.

Rounding out this year’s list is Miami-Dade County, which took ninth place in the 1 million or more population category.

Miami-Dade County’s Information Technology Department (ITD) collaborates closely with other county agencies to foster customer-centric practices. Residents benefit from increased self-service options via digital platforms championed by ITD and the Communications and Customer Experience Department (CCED), ensuring streamlined services. This helps enhance resident interactions, delivering accessible and transparent government services. ITD supports systems like miamidade.gov and the Open Data Hub, enabling public access to data and improving user experiences.

ITD also takes a customer-centric approach to its annual business plan while ensuring secure and reliable technology solutions. The Business Relationship Management Team partners with municipalities and county agencies to deliver solutions aligned with community needs and goals. ITD also drives an innovation program to address critical initiatives. By collaborating with stakeholders, IT teams identify emerging technologies to enhance processes countywide.

Looking ahead, ITD and CCED play key roles in implementing Mayor Daniella Levine Cava’s No Wrong Door vision. Initiatives include a countywide customer relationship management tool and customer data platform to unify data and enhance service delivery with modern technology and artificial intelligence.

*Government Technology, the Center for Digital Government and Industry Insider — Florida are all part of e.Republic.