According to a request for information (RFI) from the department, the system will allow the agency to manage fraud cases from initial detection to case closure while maintaining security and compliance with regulatory standards.
The RFI also notes the frequency with which the department receives these types of claims, which totaled 313,000 for Fiscal Year 2023-24.
Approximately 2 percent of these claims are for suspected fraud, ranging from “identity theft, claimants filing in multiple states, claimants still working and claiming benefits, tips from employers and other sources indicating possible fraud on these claims.”
The department seeks to implement a system that can:
- Streamline the investigation and management of fraud cases across multiple channels, including unemployment claims, identity documents and overpayments
- Enable collaboration and data sharing among internal teams for timely resolution of cases
- Enhance reporting capabilities and ensure accurate and compliant record-keeping
- Automate fraud detection and reduce manual processes where possible
- Create a professional document package to present to prosecutors and law enforcement
