According to the job posting, the position is meant to resolve customer issues, improve client satisfaction and help meet business demands. That involves performance management, project management, relationship management and process improvement.
Additional job responsibilities include planning, budgeting, organizing, directing and coordinating operations for the IT office.
Other essential job functions include:
- Directing, assigning, scheduling, supervising and reviewing the work of IT project management professional, paraprofessional, supervisory, technical and clerical support personnel
- Developing, implementing and maintaining an IT services business analyst practice and partnership with all departments and charter offices
- Working closely with management on the department’s project and service portfolios and business analyst planning initiatives
- Participating in the development, implementation and monitoring of service delivery and project management key performance measures
- Reviewing and participating in the approval process for various technology-related contracts and agreements
More information about the job can be found in the duty statement. The yearly salary range is $102,144-$158,289, and the application deadline is ongoing.
