According to a draft solicitation document from the department, general services would include daily analysis of network performance and troubleshooting from endpoint to endpoint to enable quick resolution of system degradation.
Other vendor requirements include the following:
- Provide an on-site help desk and network operation center IT service desk dedicated to providing uninterrupted service to airport operations, including the provisioning of 24/7 access to a remote Technical Assistance Center to help local staff resolve troubles as needed
- Manage existing voice and data network infrastructure and maintain records as required by MDAD, including equipment, record keeping of work order activity, installed equipment inventory, telephone number inventory, number dialing plans, key sheets and cable management
- Manage the turnkey installation of new voice, data and network services such as user training on equipment, project scheduling, appropriate billing to MDAD and billing customers for services
- Provide, install and maintain technical systems hardware and software associated with the management of all telecommunications
- Maintain computer hardware, software and the database associated with cable record systems, the department’s new security system cable management system (CMS) after its existing contract expires with the system’s provider, or any other CMS system used by MDAD to manage the cable infrastructure, and any billing and help desk system the vendor implements
