According to a draft document from the department, the solution must support credit cards, debit cards, ACH transactions and digital payments such as Apple Pay, Google Pay, Cash App and PayPal.
Electronic payments will primarily be used for water and sewer bill payments and ERP financial system-generated invoices.
For context, WASD serves more than 2.8 million people daily and provides water and wastewater services to more than 450,000 retail customers, 14 municipal water wholesale customers and 12 municipal sewer wholesale customers.
Currently, “Retail customers can make payments via several methods, including online, interactive voice response (IVR), at one of five customer service centers, or select private centers throughout the county. WASD currently uses the Customer Care and Billing system, generating approximately 9,000 bills daily,” the draft document states.
WASD seeks to enter into a five-year contract with one five-year option to renew with a prospective vendor that can provide a unified payment solution that offers the following services and deliverables:
- A mobile application is preferred
- A customer-facing e-commerce website must be fully hosted by the vendor and be payment card industry and Americans with Disabilities Act compliant
- The chosen vendor must provide a robust API library that supports all features that are available via other payment channels
- API must be integrated with Miami-Dade County’s Active Directory to support single sign-on using OAuth 2.0 protocols
