Last week, the Center for Digital Government* shared its annual list of Digital Cities winners, which included four Florida cities. Today’s story is the second of four, highlighting each city’s achievements. Stay tuned to Industry Insider — Florida for the other cities coming this week.
Continuing this year’s list is North Port, which won sixth place in the 75,000 to 124,999 population category.
North Port has adopted cutting-edge strategies to enhance resident safety during crises, such as Hurricane Ian, by utilizing the FlowMSP platform. Previously, staff had to manually search through over 900 pre-plan PDFs to locate critical information for first responders.
With the new system, essential emergency response information is consolidated, and CAD data is automatically received, allowing responders immediate access to accurate pre-plans and detailed information. This implementation significantly improves situational awareness during crises, leading to quicker and more effective responses.
Over the past year, the city has enhanced transparency by sharing key performance indicators (KPIs) and using Google Analytics to monitor citizen engagement. It collects feedback through surveys, including a customer service survey and a vote for the North Port Greenest Citizen Award, strengthening connections with residents.
Performance dashboards are organized separately by department, featuring KPIs, goals and detailed narratives, making the information easy to navigate. In addition, North Port is introducing a Citizen Problem Reporter, enabling residents to report issues that need prompt attention from city departments.
North Port launched the redesigned NorthPortFL.gov in September 2023, which features key services prominently on the home page. The site has been streamlined from more than 1,200 pages to about 300 for better navigation and meets accessibility standards, including a translation button for Spanish, Ukrainian, Russian and Haitian Creole.
*The Center for Digital Government and Industry Insider — Florida are both part of the parent company e.Republic.
North Port Wins Sixth Place in Digital Cities Awards
This year, four Florida cities, including North Port, were recognized for their innovative efforts and technology projects impacting residents communitywide.
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