Key points in RFP-2024-200 to note include:
- Core PBX Requirements:
- Open Standard Session Initiation Protocol (SIP)-based PBX
- Must be able to support multiple brands of handsets including but not limited to softphones, conference room phones, SIP desktop phones and mobile client softphones
- Fully cloud-based PBX
- Software Requirements:
- Must provide (non-Java based) desktop client to popular operating systems such as Apple MacOS X, Microsoft Windows 7+ and Google ChromeOS
- Software client must have the ability to listen to voicemail, instant message between employees
- Must be able to see full call log from the software app
- Contact Center Requirements:
- Ability to record all incoming calls and store the recordings for extended periods of time
- Easy to read wallboard (that can be displayed on a large-screen TV) to see number of calls in queue and which agents are in a busy status
- Ability to record the call all the way through including calls that are transferred throughout the PBX
Other requirements are third-party system integrations, mobility and security. More details can be found under the scope of services section listed in the RFP.
Vendors are invited to suggest additional add-ons or enhancements to the communication system that could improve functionality and offer added value.
Questions regarding RFP-2024-200 are due by 2 p.m. Feb. 19. The deadline to submit inquiries to the coalition is 3 p.m. Feb. 23. The contact listed is Anthony Hernandez.
