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Palm Beach County’s Early Learning Coalition Issues RFP for Unified Communications System

The coalition plans to engage in a service contract spanning three years, with the possibility of extending it for two additional one-year terms.

In a request for proposal (RFP) released Monday, the Early Learning Coalition of Palm Beach County wants to learn more about a unified communication, private branch exchange (PBX) system solution.

Key points in RFP-2024-200 to note include:
  • Core PBX Requirements:
    • Open Standard Session Initiation Protocol (SIP)-based PBX
    • Must be able to support multiple brands of handsets including but not limited to softphones, conference room phones, SIP desktop phones and mobile client softphones
    • Fully cloud-based PBX
  • Software Requirements:
    • Must provide (non-Java based) desktop client to popular operating systems such as Apple MacOS X, Microsoft Windows 7+ and Google ChromeOS
    • Software client must have the ability to listen to voicemail, instant message between employees
    • Must be able to see full call log from the software app
  • Contact Center Requirements:
    • Ability to record all incoming calls and store the recordings for extended periods of time
    • Easy to read wallboard (that can be displayed on a large-screen TV) to see number of calls in queue and which agents are in a busy status
    • Ability to record the call all the way through including calls that are transferred throughout the PBX

Other requirements are third-party system integrations, mobility and security. More details can be found under the scope of services section listed in the RFP.

Vendors are invited to suggest additional add-ons or enhancements to the communication system that could improve functionality and offer added value.

Questions regarding RFP-2024-200 are due by 2 p.m. Feb. 19. The deadline to submit inquiries to the coalition is 3 p.m. Feb. 23. The contact listed is Anthony Hernandez.
Cristina Carter is a Tallahassee-based staff writer. She has a bachelor's degree in English literature and a master's degree in international affairs, both from Florida State University.