Revenue Department Seeks Info on Automated Employee Benefits Election Assistant

The Florida Department of Revenue has issued a request for information (RFI) for an automated employee benefits election assistant.

State employees have access to group health insurance, life insurance, retirement pension and investment plans, paid holidays, paid vacation, sick leave, training and professional development, and employee assistance programs.

The department seeks a solution to educate employees about available benefits to help them make informed decisions about state health, life, retirement and other benefits based on their unique personal circumstances and needs.

The solution may use AI-based technology, such as an intelligent, interactive chat tool, to assist employees with this process.

“The goal is to assist department employees in their benefits selection process, reduce employee time researching and selecting benefits, reduce time spent by department personnel answering questions associated with benefits and improve recruitment and retention of employees,” the RFI states.

The department has about 5,000 employees throughout Florida and the U.S., and manages five programs: Executive Direction and Support Services, Child Support, General Tax Administration, Property Tax Oversight and Information Services.

More information about RFI No. 24/25-61 can be found online. Vendor proposals are due by 3 p.m. on March 31. Ed Valla is the point of contact for this solicitation.