The Center for Digital Government* recently shared its annual list of Digital Cities winners, which included four Florida cities. Today’s story is the fourth of four, highlighting each city’s achievements.
Ending this year’s list is Tamarac, which won ninth place in the up to 75,000 population category.
Tamarac takes pride in leveraging technology to enhance the efficient delivery of city services, and this commitment was evident this year through innovative outreach methods, including the implementation of an omnichannel call center solution powered by Amazon. In 2024, Tamarac also improved its services by integrating artificial intelligence into its business processes. One example of this is in using Amazon Bedrock in the new omnichannel call center solution, through which the city provides customers with 24/7 access to information and services. Collaborations with partners such as Amazon Alexa and internal employee engagement software also highlight the city’s commitment to digitizing government operations.
This year, the city has also launched Tamarac TV, Tamarac Radio, mobile apps, SeeClickFix and smart home Alexa skills. These initiatives have streamlined processes, boosted efficiency and provided citizens with convenient ways to access information and communicate with the city. Additionally, Tamarac has prioritized projects focused on effectiveness and safety, including cybersecurity enhancements, weather-related warning systems and network improvements. Overall, the city effectively managed partnerships and maximized the benefits of expertise from external firms.
*The Center for Digital Government and Industry Insider — Florida are both part of e.Republic.
Tamarac Wins Ninth Place in Digital Cities Award
This year, four Florida cities, including Tamarac, were recognized for innovative technology projects benefiting their communities.
Shutterstock/Andrey VP
