The existing on-premises VoIP system encompasses PBX, voicemail, contact center, fax, emergency alerts and E911 services.
According to FY24-ITN-024, the vendor must provide a system that meets or exceeds the specifications:
- The proposal will detail design elements for a highly available and redundant system, ensuring local call survivability across two on-premises data centers, eight kilometers apart, with 99.999 percent uptime
- High-availability design requirements will necessitate the absence of single points of failure
- The proposal will encompass telephony functionality supporting remote branch operations throughout the state of Florida
- The proposal will cover telephony features that facilitate remote branch operations across Florida
The current system provides telephony services to the following:
- 18,000 telephony endpoints in total: consisting of 18,000 VoIP handsets and 1,000 analog gateway devices
- Among these, 16,500 handsets are situated in Gainesville, while 1,500 are distributed across various remote branch operations
- The university possesses four complete telephone exchanges, equivalent to 40,000 DIDs (Direct Inward Dialing numbers)
- PSTN access and DID ownership are anticipated to be upheld via the current arrangements with two separate SIP telecommunications companies (Lumen and AT&T)
Questions regarding the INT are due Feb. 22 at 11:59 p.m. Bids close on March 7 at 3:30 p.m. The contact listed for ITN-024 is Kyle Lautenschlager.
