IE11 Not Supported

For optimal browsing, we recommend Chrome, Firefox or Safari browsers.
Important Message

To focus on the most effective ways to serve Florida’s gov tech community, we’ve made the decision to sunset Industry Insider – Florida as of May 31.

We’re focusing our efforts on our popular in-person events in Florida, known for their high-impact outcomes.

Have any questions? We’re happy to help – reach us anytime at hello@industryinsider.govtech.com

But don’t worry – we’re still here for you in other ways, too!

BMC Helix Receives Highest Scores Possible in Seven Criteria in AIOps Evaluation

BMC.PNG
I’m delighted to share that BMC has been recognized as a strong performer in the new report, The Forrester Wave™: AIOps Platforms, Q2 2025, receiving the highest scores possible in the vision, roadmap, and agentic AI, advisor, and assistant criteria. For us, receiving the highest score possible in the vision criterion demonstrates our consistent leadership in addressing IT challenges with agentic AI.

At BMC Helix, our vision is to revolutionize how enterprise IT operates. For service and operations leaders who need to manage service performance across evolving IT landscapes with constrained budgets and team sizes, BMC Helix is the industry-leading, open agentic AI platform for ServiceOps. It multiplies human productivity and eliminates toil by using AI agents to proactively surface insights from infrastructure, applications, and tools for optimal service performance and customer experiences.

BMC received the highest scores possible in the following criteria:

· Vision and Roadmap: “BMC’s vision is to revolutionize enterprise operations with GenAI, empowering IT with autonomous agents across AIOps, IT, and security roles and enabling transformative results without expanding team sizes. Its roadmap is well articulated with aggressive goals.”

· Service Map Creation: “BMC excels in creating service maps that inform and drive its intelligent and suggestive alerting capability.”

· Agentic AI/Advisor/Assistant: “A concerted multi-year effort to build an AI driven platform with GenAI and RAG throughout is powering a fleet of purpose-built AI agents such as [BMC HelixGPT] Insight Finder, [BMC HelixGPT] Employee Navigator, and [BMC HelixGPT] Knowledge Curator, which provide proactive assistance. BMC has made great strides but must now determine how to further elevate itself in the ITSM and AIOps markets simultaneously to close in on market leaders.”

· Anomaly and Root Cause Detection: “BMC Helix’s service mapping and AI capabilities deliver precise root cause analysis and automated remediation for optimal IT performance and customer experience.”

· Connected Devices: “The BMC Helix Edge features extend its intelligence to connected devices on the edge that need to be controlled and managed.”

Click here to read the full blog post and the Forrester Wave report.

BMC delivers software, services, and expertise to help more than 10,000 customers, including 92% of the Forbes Global 100, meet escalating digital demands and maximize IT innovation. From mainframe to mobile to multi-cloud and beyond, our solutions empower enterprises of every size and industry to run and reinvent their businesses with efficiency, security, and momentum for the future.
Industry Insider - Florida has sunset to better focus on serving Florida's govtech community in other ways.
To read this full article and more like it, visit: 
Stay Informed on FL News