As highlighted in GovTech's digital community brief by the Center for Digital Government, this overview showcases the power of CORE's automated payment solution for government agencies.
The Impact of Automation
Eliminating manual, paper-driven tasks can vastly improve how citizens interact with public agencies. It also alleviates the workload on government staff, streamlining day-to-day operations. Through automation, agencies can transform outcomes for their organization and constituents.
The Challenge Governments Face
Sluggish processes, inefficient data management, manual reconciliation, and paper-based bottlenecks pose significant obstacles for government entities. For instance, citizens in Grant County, UT previously made property tax payments via mail using checks, causing substantial delays.
CORE's Automated Solution
To tackle this issue, Grand County partnered with CORE to implement a digitized payment processing platform. Leveraging this technology accelerated the payment experience, resulting in a tenfold increase in payments over just six years.
How It Works
Through automated processes, CORE's platform offers a modern, user-friendly digital payment solution that encourages online payments. This immediately doubled the payments received while enabling the county team to work faster and more efficiently.
Online payment options were promoted on the county's website and through tax bill mailers, allowing citizens to conveniently enroll. This minimized the need for county resources and enabled year-round, self-service access to tax bills, delivering a much faster time-to-value for constituents.
Addressing Implementation Challenges
Adopting CORE represents a transformative shift, requiring informed decision-making and strategic planning. When implementing an automated platform, governments should consider these key factors:
Data and Analytics
Effectively managing vast data volumes is a critical challenge in automation implementation. CORE addresses this with advanced analytics tools that extract actionable insights and optimize data management.
Human Decision-Making
While automation enhances efficiency and accelerates processes, it does not replace human judgment. CORE empowers decision-making by incorporating notifications and workflows that enable timely, informed choices through a well-designed, user-friendly interface.
Digitizing Manual Processes
Transitioning from manual to digital environments can be daunting. CORE simplifies this shift with customizable workflows and extensive training and support, seamlessly moving existing processes into a streamlined, productive digital space.
Best Practices for Successful Automation
A digitized payment experience can powerfully boost citizen engagement and deliver a modernized solution for all parties involved. Successful process automation relies on these three components:
Processes
Before implementing automated processes, agencies should analyze existing systems and identify areas for improvement. CORE offers tools for process mapping, optimization, and platform transparency. Superior results stem from prioritizing processes based on their potential impact, from reconciliation to citizen notification.
Personnel
Training and educating personnel at all levels is crucial for successful software implementation. This collaborative approach fosters a sense of ownership, directly involving staff in addressing agency challenges.
Software
User-friendly interfaces, scalability, and robust security measures are best implemented through a low or no-code system, empowering agencies to make adjustments or add features as needed. CORE's security features protect sensitive data during and after implementation, ensuring a seamless transition to the automated system.
Streamlined Operations
Automation platforms unlock exciting possibilities for government agencies. Time-consuming manual processes are automated, freeing up valuable resources and enabling staff to focus on higher-value tasks. Enhanced data management facilitates informed decision-making and proactive issue detection.
Crucially, integrating an automated platform elevates the constituent experience, providing citizens with the flexibility to access the system on their terms, fostering an improved relationship with their government organizations. With automated platforms, improvements in time-to-value are nearly instantaneous.
Unleash the Power of Automation with CORE
Automation can significantly enhance the government's ability to deliver a seamless, efficient, and improved constituent experience. CORE harnesses the power of automation to streamline manual processes, transforming them into intuitive, digitized workflows.
Discover how CORE can accelerate time-to-value for your government constituents.
Learn more about CORE today!
