Show Notes
In this episode of the Tyler Tech Podcast, we delve into the essentials of digital accessibility and inclusive design in public sector software. As we celebrate World Usability Day, an international effort promoting user-centered design, Tyler Technologies experts Kathy Wolf and Mike Teeters offer valuable insights on how accessible technology can empower communities and enhance the resident experience.Kathy Wolf, Tyler’s senior director of user experience, discusses the core principles behind designing accessible and inclusive applications, noting that inclusive design aims to ensure everyone, regardless of their abilities or background, can fully participate in and benefit from digital services. She emphasizes empathy as the foundation for understanding user needs and constraints, helping local governments create digital services that are accessible and barrier-free from the initial design phase through testing.
In the second half of the episode, Senior Product Manager Mike Teeters addresses the resident experience, sharing how improving web and mobile accessibility can connect communities and create more inclusive digital spaces for all. Together, Kathy and Mike explore how accessible technology meets compliance requirements and enriches residents' lives by reducing barriers to essential government services.
We also detail our latest white paper about how AI empowers public sector agencies to tackle workforce shortages, modernize outdated systems, and navigate budget constraints. You can download that here: Revolutionizing the Government Workforce With AI.
Learn more about the topics discussed in this episode with these resources:
- Download: Access Granted: How Local Governments Can Plan to Meet Digital Accessibility Mandates
- Blog: Enhancing Access to Services in Local and State Government
- Podcast: Technology’s Role in Breaking Down Access Barriers
- Podcast: Improving Access: Practical Solutions for Public Sector Challenges
- Tyler in the News: Indiana Boosts Accessibility for Local Government
- Video: County Increases Access, Streamlining e-Filing Searches
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The goal of inclusive design is ensuring everyone can participate fully and benefit from the services that digital device, entity, or environmental provides, regardless of their abilities, their age, their background, or really any other characteristics you might attribute to them.
Kathy Wolf, Senior Director, User Experience, Tyler Technologies
