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Several IT Projects Recognized as State’s Best at 2024 Summit

The Best of Florida Awards, announced during the Florida Digital Government Summit this week, honored several public agencies’ efforts to improve the constituent experience.

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Best of Florida Awards during the 2024 Florida Digital Government Summit.
Photo by Cristina Carter.
During this week’s Florida Digital Government Summit, the Best of Florida Awards acknowledged various IT projects, state agencies and local entities for advancing public-sector IT. Recognizing technological excellence is a cornerstone of the event, and the awards ceremony gave attendees a glance at what colleagues are working on.

Below are the categories, projects and winners recognized by Government Technology.*


This year, two projects were recognized under this category.

First was the Florida Cancer Innovation Fund Portal from the Florida Department of Health, which allows doctors and researchers to submit grant applications for pilot projects focused on cancer research, innovation and patient care.

Second was the Florida Department of Highway Safety and Motor Vehicles’ MyDMV Portal, which allows state residents to access their driver’s license and motor vehicle information online and perform other self-service functions such as replacing or renewing their registration, drivers' licenses or ID cards.


This year the Florida Department of Transportation won this category for procuring and implementing ServiceNow as a core IT service platform, part of a technology refresh for legacy solutions. Before implementing ServiceNow, the department faced various challenges with legacy tools and processes, resulting in extensive support requirements, inefficient workflows and reduced customer service quality. With this new platform, critical service information can be shared seamlessly across the department, reducing support needs, streamlining workflows and enhancing customer service.


Leon County and the city of Tallahassee won this category for their joint efforts related to a computer-aided dispatch (CAD) system used by the Consolidated Dispatch Agency, Leon County Sheriff’s Office, Tallahassee Police Department, Tallahassee Fire Department and Leon County Emergency Medical Services. The city’s Technology and Innovation Department supports the application databases for the CAD system, along with mobile units in the police and fire vehicles. Meanwhile, the county’s Office of Information and Technology supports all mobile units in deputy vehicles, and Leon County Emergency Management supports the 911 system that feeds into the CAD system.


This year, the Florida Department of Business and Professional Regulation (DBPR) focused on improving its application processing time by developing two in-house workflow automation services. The department’s technology team worked to automate services for processing electronic fingerprint results for 10 programs requiring level-two criminal background checks and real estate initial licensure examination applications, winning DBPR this year’s "Best Workforce/Workplace Initiative" award.


In July 2022, the Florida Gaming Control Commission (FGCC) was established. Less than a year later, the department hired an entire IT staff, migrated users to Office 365; designed, developed and deployed a new network; implemented a telephone system; underwent a complete computer refresh; established connections with other state agencies, including the Department of Law Enforcement, Florida Highway Safety and Motor Vehicles, and the Department of Business and Professional Regulation; and replaced outdated equipment with newer technology for employees. As a result of the agency’s quick deployment, they received this year’s “Building an Agency” award.


The Florida Department of Health won this year’s award due to its work related to its county health systems reporting and risk analysis tool. Through the application, the department can monitor the financial risk, calculations and trends for all county health departments across the state by pulling data from 18 sources across three disparate systems and aggregations calculated six times a day.


This individual award went to Lori Freeman, chief of strategic information technologies for the Florida Agency for Health Care Administration; Hemandu Malhotra, a team product owner and agile coach for the Florida Department of Health; and Madi Muniz from the Florida Department of Highway Safety and Motor Vehicles.

*The Digital Government Summit, Government Technology and Industry Insider — Florida are part of e.Republic.
Katya Diaz is an Orlando-based e.Republic staff writer. She has a bachelor’s degree in journalism and a master’s degree in global strategic communications from Florida International University.