Agency Seeks Solution With Potential $62.9M Contract

The Texas Department of Motor Vehicles (TxDMV) has issued a request for offers (RFO) for a customer queue management system for its regional service centers.

According to RFO No. 608-23-20834, the contract is worth potentially $62.9 million, based on similar contracts, and will be at least one year and could be five with extensions.

The agency is looking for a software solution to manage digital communication via an interactive queue, appointment and customer survey system to be administrated by the state and regional offices.

The department has 16 regional service centers of various sizes, some serving 80 individuals per day, and others serving 650.

Capabilities and vendor responsibilities are detailed in the RFO’s statement of work. The solution should:

• Include customer interface
• Include self service
• Provide digital check-in
• Have appointment management
• Provide customer surveys
• Be centrally managed

Questions are due by Aug. 30, and the RFO closes at 3 p.m. Sept. 13. The DMV posts opportunities at Texas SmartBuy under agency number 608.