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Six of eight disparate systems are set to be consolidated and brought to modern standards, and databases in use include platforms using various Microsoft, Oracle and Intuit software. These are listed along with project stakeholders who include internal departments, external agencies, external businesses and public users.
While bringing these systems into a modern platform, constituents must also be provided with ease of use and excellent customer service.
RFO No. 452-24-BLC010 specifies these objectives:
- Replace legacy systems with one modern and secure solution
- Improve efficiency through increased automation
- Facilitate all licensing through a single portal
- Provide enhanced mobile user experience
- Provide seamless integrations with various external ones
- Be user friendly for multiple stakeholders
According to agency documentation, TDLR issues 200 license types, and there are about 919,000 “active licenses” across the state.
Its roughly 40 regulatory programs include a range of areas such as occupational, business, facilities and equipment (including elevators). Some occupational licenses include trades such as audiology, auctioneering and cosmetology.
When the TDLR presented its modernization planning during an Aug. 30, 2022, oversight committee meeting, then-Senior Deputy Executive Director Christina Kaiser said the agency had 875,000 licensees including individuals, businesses, facilities and devices such as boilers and elevators.
“Through our licensing functions, we protect the health and safety and prevent consumer harm by ensuring that the people of Texas are served by competent and qualified professionals,” she said.
Monday is the pre-offer conference, which is not required but “highly encouraged.” This hybrid meeting is from 9:30 a.m. to noon, and meeting links are in the RFO’s main document. The deadline for questions is 2 p.m. March 8, and the deadline for offers is 2 p.m. April 9.
The contact is Darryl Gaona and TDLR posts opportunities at Texas Smart Buy under search No. 452.
*This article was updated to clarify licensing granted by the agency.
