Public-sector technologists and vendor representatives, including agency CIOs, gathered to talk about how to bring agencies' missions alive by infusing technology throughout their business units. This requires relationships and being able to advise non-technical stakeholders.
Texas Department of Motor Vehicles (DMV) CIO Wendy Barron said it takes strategy to be viewed as a partner adviser. Listening to the goals of the business units is one important step in moving these relationships forward.
“It’s really about the business, the business process, the business goals, where are we trying to go as an organization, and then how do you integrate and empower” those through technology, Barron said.
Her goal, she said, is to “help folks understand what we do, understand your business ... the applications, systems, the things that we do and inherently learn the business process … that we’re just helping people get there and understanding that we’re a partner.”
“At the end of the day, you’re not ticking off the checkboxes,” Barron said. “It’s about — did we accomplish this? Did we provide this service to our customers? Did we improve? What new business goal did we achieve?”
Some of the larger DMV IT projects funded in this biennium include $10.5 million for system automation, $5 million for technology replacement and upgrades, and $4.4 million for replacing its registration and title system.
Customer-centric goals include:
- Build a core infrastructure and upgrade existing systems through technology enhancements and automation upgrades
- Replace the current registration and title system
- Implement a paperless registration renewal system
- Secure technology resources and customer data to better protect the public
*The IT Leadership Forum is a Government Technology event. Government Technology is a sister publication of Industry Insider — Texas, and their parent company is e.Republic.
