Insider’s Prediction: What Will Gov Tech Do in 2023?

As executive director of the state’s official technology agency, Amanda Crawford aims to achieve a few key goals next year, including simplifying department programs, improving the agency’s overall customer experience, and increasing security. Below is what she had to say about her plans and predictions for next year:

“With the Texas legislative session beginning on Jan. 10, 2023, I’m directing my team at the Texas Department of Information Resources (DIR) to focus this year on increasing savings, value and security for the state and local entities we serve,” said Crawford, DIR executive director and state chief information officer. “We’ve asked lawmakers for additional resources to better serve our customers and protect Texas from cybersecurity threats, as well as statute clarifications to simplify our programs.

“Internally, we will focus on improving customer experience and ensuring we understand and meet the business needs of those we serve,” Crawford added. “For DIR, 2023 will bring less red tape and improved service.”