The city of Dallas will continue to streamline processes with technology and embark on larger projects such as updating the city websites and public safety systems.
The Information and Technology Services department spans three areas in the budget documents. Emergency 911 services will receive $14.2 million, data services will receive $110.2 million, and radio services will receive $16.8 million, according to budget documents.
Various goals include:
- Converting to a next-generation 911 system.
- Ensuring all phones and computers in the 911 system are up to date.
- Migrating the city domain from .com to .gov.
- Implementing a zero-trust cybersecurity model.
- Increasing cybersecurity awareness for internal and external stakeholders.
- Deploying a new radio system for public safety.
Dallas’ budget is based on its R.E.A.L. Impact strategy: Responsible, Equitable, Accountable and Legitimate impacts. There are eight areas outlined, several of which will see technology updates, replacements and adoptions.
- Under the Economic Development heading is establishing a building permit process enhanced by technology such as a visit management system, upgraded call center and a replacement of the permit planning system; and initiating the $2 billion Kay Bailey Hutchinson Convention Center master plan.
- Environmental Development lists multimedia outreach, education and engagement.
- Government Performance and Financial Management lists making more data-driven decisions by adding staff to enhance research, design and analytics projects.
- Public Safety lists additional radios and technology for first responders.
Other items include extended hours at nine library branches, citywide professional development, GIS services, data and cellphone line items, public safety-related software and support, and two web designers to help with website modernization.
Dallas, which has some 1.3 million residents, uses the Bonfire Hub for procurement and publishes information for vendors at the city Procurement Services webpages.
