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Sid Miller Chatbot Among Ag Department’s 2024 Highlights

The chatbot adds flavor to the agency website, but Commissioner Miller’s report also points to the day-to-day work in cyber, system updates and large implementations.

A large bale of hay in a field.
A screenshot of the Sid Miller chatbot that shows Sid Miller with a speech bubble that says "Howdy Neighbors! How can I help you?"
If you visit the Texas Department of Agriculture’s (TDA) website, Commissioner Sid Miller’s chatbot greets you with “Howdy Neighbors! How can I help you?”

Developed in-house and released last year, it is among a long list of successes in the commissioner’s Year in Review 2024.

On a serious note, the commissioner praised the IT Division for quickly restoring systems and services during July’s CrowdStrike outage. The report also discloses that the team “thwarted three cyberattacks from international threat actors” during the year.

Another high point: The agency in April started onboarding users to its Texas Automated Nutrition System, the web-based system that will help administer federal programming such as the summer meals program and various school and community food programs. Using a platform developed by the feds, the IT team built it out for TDA use and will manage it in-house, according to its documentation. The rollout is expected to span at least two years, with a large onboarding in 2026.

The Year in Review report translates to a nine-page PDF covering the agency’s broad oversight from crops and pesticides to hemp regulation to the highly visible “GO TEXAN” certified product program.

Among the technical and media highlights:
  • Communications added to its public-facing media programming, among them a podcast series called GO TEXAN Explores: The Texas Whiskey Trail. Social media impressions topped 4.5 million, twice that of 2023.
  • The organic program implemented payment technology, and fleet management implemented Samsara GPS for data collection and reporting.
  • IT was also recognized for training efforts, updating systems, handling about 9,500 service desk tickets and launching the chatbot.
With about 30 full-time IT employees, led by CIO Chris Bunton, the agency aims to expand the team in the coming biennium, as outlined in its appropriations request.
Rae D. DeShong is a Dallas-based staff writer and has written for The Dallas Morning News and worked as a community college administrator.