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According to the RFP, these support services include:
- Responding to telephone, in-person and email support requests from end users and management
- Providing on-site personnel one to two days a week or on request
- Maintaining user accounts in the town’s active directory
- Setting up onboarding and offboarding for employees for new programs, network and email accounts within the active directory
- Assisting users with email system problems
- Administering, maintaining and troubleshooting town print services and print devices
- Troubleshooting, maintaining and repairing existing PC workstations and related hardware
- Setting up, configuring and deploying new workstations
- Installing and configuring software on PCs in compliance with established licensing
The following professional systems administration services are also required:
- Inspecting and monitoring systems logs for security, system and application errors
- Monitoring disk space usage and allocations throughout the server network
- Data backup system configuration, maintenance, scheduling and backup verification
- Managing IT security-risk and threat protection
- Conducting routine updates on client-server software applications
- Monitoring and maintaining local area network (LAN) infrastructure, including firewall, routers, switches, wireless routers and cabling
- Monitoring and maintaining the town’s telephone system
All submissions for RFP No. 202303 must be addressed to April Duvall, chief financial analyst, at 1 Trophy Wood Drive, Trophy Club, TX 76262, and received before 11 a.m. June 30 to be considered.
