At BMC Helix, our vision is to revolutionize how enterprise IT operates. For service and operations leaders who need to manage service performance across evolving IT landscapes with constrained budgets and team sizes, BMC Helix is the industry-leading, open agentic AI platform for ServiceOps. It multiplies human productivity and eliminates toil by using AI agents to proactively surface insights from infrastructure, applications, and tools for optimal service performance and customer experiences.
BMC received the highest scores possible in the following criteria:
· Vision and Roadmap: “BMC’s vision is to revolutionize enterprise operations with GenAI, empowering IT with autonomous agents across AIOps, IT, and security roles and enabling transformative results without expanding team sizes. Its roadmap is well articulated with aggressive goals.”
· Service Map Creation: “BMC excels in creating service maps that inform and drive its intelligent and suggestive alerting capability.”
· Agentic AI/Advisor/Assistant: “A concerted multi-year effort to build an AI driven platform with GenAI and RAG throughout is powering a fleet of purpose-built AI agents such as [BMC HelixGPT] Insight Finder, [BMC HelixGPT] Employee Navigator, and [BMC HelixGPT] Knowledge Curator, which provide proactive assistance. BMC has made great strides but must now determine how to further elevate itself in the ITSM and AIOps markets simultaneously to close in on market leaders.”
· Anomaly and Root Cause Detection: “BMC Helix’s service mapping and AI capabilities deliver precise root cause analysis and automated remediation for optimal IT performance and customer experience.”
· Connected Devices: “The BMC Helix Edge features extend its intelligence to connected devices on the edge that need to be controlled and managed.”
Click here to read the full blog post and the Forrester Wave report.
