BMC is happy to announce the addition of agentic AI, powered by BMC HelixGPT, to our BMC Helix platform. We are beginning a journey to transform enterprise IT work, starting with agentic bots for service management and operations.
Agentic bots take generative artificial intelligence (Gen AI) beyond the “call and response” mechanism familiar to many users from their early interactions with GenAI. BMC HelixGPT now powers a set of bots that work autonomously, in a number of different roles, which include task automation, curation of knowledge content, proactive provision of insights from data, evaluation of change risks, and more.
Agentic bots in BMC Helix work alongside your human experts to improve service organization productivity and user experience (both for end users and the support and operations teams who support them), deliver better value from data, and improve service quality.
The new BMC Helix ITSM release introduces the first of many agentic bots, which will work to improve service organization productivity and the user experience (both for end users and the support and operations teams who support them), to deliver better insights from data and provide faster and more successful outcomes.
To find out all of the features, read the full blog post or to learn more about BMC HelixGPT Change Risk Advisor, contact us for a consultation.
BMC Introduces Agentic AI to Transform Enterprise IT Work
