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Improving Access: Solutions for Public Sector Challenges

Modernizing Licensing Systems With Technology


The Illinois Department of Financial and Professional Regulation (IDFPR) has launched the Comprehensive Online Regulatory Environment (CORE), a new online licensing system designed to streamline the professional licensing process. By eliminating paper applications, CORE provides applicants with greater control over their materials and prevents submission errors, while simplifying the review process.

This initial launch supports applications for clinical psychologists, nail technicians, and music therapists, with plans to expand to over 300 license types and 1.2 million records over the next two years. CORE was developed in collaboration with Tyler Technologies, leveraging their State Regulatory Platform Suite to ensure adaptability to regulatory changes.

“Everyone wanting to earn a living should have modern tools to get licensed and start working as quickly as possible,” said IDFPR Secretary Mario Treto, Jr. “CORE demonstrates our commitment to improving processes and services for professionals statewide.”

Deanna Gronlie Cook, General Manager of Tyler Illinois, added, “Our configurable platform ensures a seamless licensing process, allowing users to adjust to new legislation or requirements with ease.”

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Explore how technology is enhancing public sector services through the Tyler Tech Podcast.

The Tyler Tech Podcast dives into timely and complex issues impacting communities and the public sector. Each episode combines approachable tech talk, expert insights, and a bit of fun, showcasing the people, places, and technology driving positive change. Listen today and subscribe!

Episode Overview

In this special two-part series on access, this episode focuses on how technology can break down barriers and expand access to essential services and opportunities. Four experts from Tyler Technologies share their insights:

  • Kristine Lim (Product Manager, Data & Insights Division) on improving access to public services through data-driven tools.
  • Daren Jackson (SVP of Disbursements) on fostering financial access with payment technology.
  • Urvi Pandya (General Manager, Workforce Case Management) on simplifying data management and creating safe, accessible work environments.
  • Kim Martin (Industry Engagement Consultant) on innovative student transportation systems that enhance service delivery.
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Tyler Technologies (NYSE: TYL) is a leading provider of integrated software and technology services for the public sector. Tyler’s end-to-end solutions empower local, state, and federal government entities to operate efficiently and transparently with residents and each other. By connecting data and processes across disparate systems, Tyler’s solutions transform how clients turn actionable insights into opportunities and solutions for their communities. Tyler has more than 44,000 successful installations across 13,000 locations, with clients in all 50 states, Canada, the Caribbean, Australia, and other international locations. Tyler has been recognized numerous times for growth and innovation, including on Government Technology’s GovTech 100 list. More information about Tyler Technologies, an S&P 500 company headquartered in Plano, Texas, can be found at https://www.tylertech.com/