Authored by Rob Cohan, Accenture North America and South Market Unit Public Service Strategy & Consulting lead, and Kristin Ficery, Accenture Global Health & Public Service Strategy lead. The article outlines five key priorities for integrating Gen AI into public services: Leading with value, digital core, talent and new ways of working, responsible AI, and change and continuous reinvention. It highlights the necessity of starting with practical use cases to understand Gen AI's capabilities and stresses the importance of continuous learning and adaptation to improve public service outcomes. The piece is part of a six-blog series aimed at fostering a deeper understanding of strategic deployment of Gen AI in governmental agencies.
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