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Modernizing Your Service Delivery to Improve Constituent Outcomes

September 14, 2021 | 11:00 AM12:00 PM

Traditional service delivery in government has often focused more on processes than on people in need. Siloed programs, departments and IT systems have required vulnerable constituents to navigate unnecessary complexity and often participate in redundant processes to get access to services. At the same time, agencies have been stuck with monolithic or highly customized technology systems that have hindered innovation.

Technology today is changing the landscape of how government can create and host applications. DevOps and cloud technologies allow agencies to increase innovation at a lower total cost of ownership. The result is better outcomes across government programs, including health and human services, housing and justice.

Join Government Technology on September 14 at 11 a.m. Pacific/2 p.m. Eastern as we discuss how business and IT modernization can transform outcomes for your constituents. We’ll be joined by leaders from Sonoma County, California, who will share how they transformed their service delivery model to decrease homelessness and recidivism and increase employment and job training.

IBM discovers, designs, and develops advanced information technology, and translates that into value for our clients. The essentials of government transformation are rooted in hybrid cloud, data and AI, automation, and cybersecurity. IBM embraces an open way of working by bringing a diverse set of voices and technologies together. With a dedicated focus toward accelerating outcomes, we collaborate closely, ideate freely and swiftly, and apply breakthrough innovations that can drive exponential impact on how the business of government gets done.