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Join AWS and Accenture to experience the Call Center of the Future!

November 19, 2019 | 1:00 PM4:00 PM

Interactive networking and education session about the future of Call Centers on November 19th! We will discuss trends, technologies and the CX Maturity Model.

During this event you will experience:

  • Setting up a Call Center with simple IVR using AI/ML in less than 15 minutes
  • Working in the Call Center of the Future
  • Using Chatbots and Omni-channel (Mobile and PC interfaces)
  • And More!


  • Coffee service and light breakfast upon arrival
  • 10am – 11:15am Welcome/Introductions
  • 10:15am – 10:30am Accenture Point of View on Call Centers of the Future – The CX Maturity Model
  • 10:30am – 11am Applied Customer Engagement (ACE+) Powered by Amazon Connect
  • 11am – 1pm Call Center of the Future Demos & Workshops with working lunch
  • 1pm Adjourn

Registration is open to all public sector employees until Monday, November 18th at noon but seats are limited, so please register today to reserve your spot. Click Here to RSVP


Accenture's work with state and local government agencies across California reflects our commitment to helping our clients achieve high performance. Over 4,500 Accenture employees live and work in California delivering a broad range of services in strategy, consulting, digital, technology and operations, and are proud to help their clients make a difference in the lives of the people they serve.