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Closing the Service Gap: Using AI and Automation to Improve Constituent Experience

June 28, 2021 | 10:00 AM10:30 AM

Today’s agency leaders are expected to provide a modern, streamlined and responsive constituent experience across government -- comparable to leading private-sector organizations. But antiquated processes and systems cause customer friction and inconvenience, creating major service delivery challenges for state and local government organizations.

On June 28, Government Technology will host experts from Pegasystems and TTEC for an interactive conversation on how the combination of real-time, omni-channel artificial intelligence and end-to-end automation can help agencies streamline and strengthen constituent engagement at scale.

In this 30-minute webcast, you’ll learn:

  • How to bridge gaps between back-end legacy systems and front-office operations with intelligent case management
  • How to create fast and easy citizen engagement with digital self-service
  • The latest trends around data, digital services and engagement tools in government