Topics Covered:
Core Data Checkpoints – What is it and how does it affect Hardware and Software Asset management.
CMDB Accuracy Checkpoints – Review and discuss the importance of the partnership between the CMDB and HAM/SAM resources and how the two areas in the platform work together.
ITOM Discovery and Inventory Collection – Why do you need it, how is it used, and how collecting “operational” data can assist in maintaining lifecycle information for your Assets/CIs.
Hardware Asset Management – Process heavy, where do you start, and how HAM Pro can accelerate maintenance of your hardware inventory.
Software Asset Management – Huge ROI, but complicated. We will show you how ServiceNow Software Asset Management helps extract data and puts the puzzle pieces together.
Enterprise Architecture – Short demo of how EA leverages ServiceNow’s platform approach to utilize SAM/HAM/ITOM/ITSM data to enhance decision making across your business application portfolio(s).
Strategic Portfolio Management – Gain insights into SPM’s value, end to end demo of SPM’s connected capabilities, new features, and implementation best practices.
Day 1: This session, based on feedback from others is to combine outcome to strategy. Please join us for the first portion of aligning goals to strategy. Post lunch we will solution to those outcomes and focus on executable actions.
- Location:
- Larger room, California Room - Building D
- 2 smaller rooms, Rooms 1051 and 1052 – Building F
Day 2: Continuation of our previous day. You will learn hands on with your own instance and "lab experience" in each break out session. Please bring your collaborative mind set with trusted guidance from industry experts.
- Location:
- 2 smaller rooms, Rooms 1051 and 1052 – Building F
