Times of uncertainty, stress and competing pressures make it easy to become resistant to the smallest changes or new ideas. More than 46% of board members surveyed, expressed concerns about long-term uncertainty and another 39% voiced worries about the potential for global or regional recession. To help themselves and those who they lead through difficult times, leaders in all industries, including government, must become verbal diplomats. Join this complimentary Gartner webinar for California state and local government IT leaders as Gartner experts share a set of techniques proven to de-escalate difficult conversations and situations, and help leaders work more effectively with their bosses, peers and those who they lead. You will walk away from this session with answers to your vital questions, a copy of the research slides and recommended actions to help you achieve your goals.
- De-escalate potentially difficult discussions and create alignment instead
- Handle situations where you may feel attacked in a group setting
- Draw the line appropriately when other diplomacy techniques are not working
Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about viewing this webinar.
Hosted by
Tina Nunno
Distinguished VP Analyst
Melissa Spencer
VP, Executive Partner
