IE11 Not Supported

For optimal browsing, we recommend Chrome, Firefox or Safari browsers.

Unlocking the Power of Your CMDB & Capitalizing Your ServiceNow Platform Investment

July 13, 2022 | 11:30 AM3:30 PM

AHEAD and ServiceNow invite you to join us for an interactive and informative seminar on ServiceNow's Configuration Management Database (CMDB), presented by Brian Golish, AHEAD ESM Senior Principal.

AHEAD and ServiceNow invite you to join us for an interactive and informative seminar on ServiceNow's Configuration Management Database (CMDB), presented by Brian Golish, AHEAD ESM Senior Principal. 

The CMDB is a non-negotiable when it comes to bulletproofing your Enterprise Service Management initiatives and unlocking the power and potential of the ServiceNow platform. Attend this event to learn best practices that will position you to overcome common Configuration Management challenges and improve your CMDB health posture allowing your organization to capitalize their investment in ServiceNow.

In this session, participants will obtain:
  • Basic understanding of Configuration Management and the CMDB
  • Understand the importance of a healthy CMDB
  • Best practice approaches and key stakeholders needed to build and maintain a healthy CMDB
  • How to leverage the CMDB's value across the ServiceNow platform
  • What to expect from a project timeline and investment perspective
Who Should Attend: 
  • C-Suite
  • Configuration Managers
  • Enterprise Architects
  • IT Service Desk Managers
  • ServiceNow Platform Owners
  • ServiceNow Practitioners

Attendee Requirements:

No laptops needed for the session.  Just bring an open mind and desire to learn more about the topics of Configuration Management, CMDB, and Common Services Data Model (CSDM).

Agenda:
11:30 AM: Check-In and Lunch
11:45 AM: Welcome and Intros
12:00 PM: AHEAD and ServiceNow CMDB Seminar:
                 CMDB business case - Why is your CMDB Important?
                 Key Concepts Defined
                 Best Practices
                 Operational Model and Governance
                 CMDB Value Chain: Unlocking the Power and Value of your CMDB
                 Real-Life Project Implementations - A Glance at Other Organizations' Journeys
                 Wrap Up / Q&A
  3:30 PM: Event Concludes
Location: 
CNCDA (CA New Car Dealer Association)
1517 L Street
Sacramento, 95814
 
Event questions, please contact:
Monica Sanjines
monica.sanjines@ahead.com

 

408-771-4879
 

Partnered By:  

 
Founded in 2007, AHEAD grew up in the data center and retains its deep infrastructure expertise at the core of its business. But as the market has changed, the company has always invested ahead of the curve.