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CalOES Seeking Candidates for 911 Program Management Division Chief

The chief is responsible for managing a portfolio of projects and will serve as business manager for the 911 Branch. The program has almost $1 billion in contracts related to 911 and 988.

The California Governor’s Office of Emergency Services (CalOES) is recruiting for a 911 Program Management Division chief (IT Manager I) to direct and oversee the work of the program management staff.

In addition to managing the portfolio of projects, the chief serves as business manager for the 911 Branch and is responsible for advising the branch manager on all matters relevant to the program, which includes almost $1 billion in contracts related to 911 and 988. The chief is responsible for overseeing the customer experience, compliance and advisory tasks and the 911 reconciliation process, according to the job posting.

“The incumbent is responsible for establishing and administering the policies, processes and procedures that are used to deliver and manage the 911 and 988 systems,” the posting says. “Many of these policies are undefined and require an understanding and application of innovative technical solutions. It is critical that the incumbent be able to maintain a high level of professionalism, diplomacy and tact as this position must be able to successfully communicate with individuals as well as the Legislature, control agencies, state and local public safety agencies, the Long Range Planning Committee, the 911 Advisory Board, the 988 Technical Advisory Board, and the program management functions that support the Next Generation 911 system.”

Among the requirements for applicants is completion of a Statement of Qualifications addressing these points:
  • Describe your background, experience, education and/or training that qualifies you for the 911 Program Management Division chief position.
  • Describe your experience collaborating with governor-appointed boards, the California Public Utilities Commission, other state departments and key stakeholders in the 911 industry.
  • Describe your experience and knowledge of 911 and with the National Emergency Number Association i3 standard.

More details about the position can be found in the duty statement. The role has a monthly salary range of $8,591 to $11,512, and the application deadline is Nov. 19.
Dennis Noone is Executive Editor of Industry Insider. He is a career journalist, having worked at small-town newspapers and major metropolitan dailies including USA Today in Washington, D.C.