In a request for quote issued Friday, the California Department of Insurance (CDI) is seeking a contractor to provide it “Cloud Based Managed eDiscovery Subscription Services.” eDiscovery generally encompasses the identification, collection and delivery of information stored electronically, including emails that can potentially be introduced as evidence in legal proceedings. Among the takeaways:
- Among the system’s required services and features, it must be able to accommodate up to 25 users, have customized project setup for each project and matter, and allow for the modification and customization of “unique processing rules on a project by project basis.” The system must also provide user setup and administration, data upload capabilities, the ability for data processing as a service, and web-based reviewer training.
- The system also must process 5 Terabytes of data annually and include 5 Terabytes of monthly hosting; provide a monthly summary of CDI’s data processing usage; offer a customer service escalation tree to help customers when issues come up; and when the contract ends, return data to CDI within 30 days of request. The system must have at least 99.5 percent availability Monday-Friday from 8 a.m.-6 p.m. excluding scheduled maintenance; and an account manager must be available “to assist with data load issues, exception reports, query development and staff issues,” according to the statement of work.
- Optional services and features, which “may be acquired at the CDI’s option,” are optical character recognition scanning of paper documents, 10 Gigabytes of data annually; 1 Terabyte of data analytics annually; and having trained document review specialists available to assist in loading files, reviewing exceptions and developing queries to refine data searches.
- Total contract cost is not to exceed $435,000 including the optional services and features. A start date isn’t indicated; the estimated contract term is June 23-June 22, 2023. Questions are due by 5 p.m. Wednesday. Quotes are due by 2 p.m. May 3.
