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Department of Aging Is Recruiting for Chief Information Officer

The CIO will oversee the implementation of an enterprise Customer Relationship Management system for the aging network, ensuring interoperability with other data systems, and creating public dashboards for data transparency. The position may be eligible for full-time telework.

The California Department of Aging is recruiting for a chief information officer (Career Executive Assignment) who will serve as a member of the Senior Leadership Team.

The CIO, who will oversee the department’s Office of Enterprise Technology, “participates in program planning; policy formulation, evaluation and implementation; organizational coordination and control; and fiscal and personnel management,” the job posting says. The announcement notes that the position is based in Sacramento, but full-time telework “may be available.”

The Department of Aging, part of the California Health and Human Services Agency, administers programs that serve older adults, adults with disabilities, family caregivers and residents in long-term care facilities. The department’s Strategic Plan for 2021-2024 is available online.

The job posting states: “The CIO will be responsible for facilitating the implementation of an enterprise Customer Relationship Management (CRM) system for the aging network; ensuring interoperability with other systems that contain aging and disability data; creating public dashboards for transparency of aging data; helping to establish contact centers, including call services and websites, for access to aging and disability information and services; ensuring the department’s IT systems remain in compliance with federal and state statutory and regulatory requirements; ensuring that IT systems and the data contained within those systems adheres to federal and state security requirements; (and) overseeing all efforts related to the operation and management of the department’s core IT systems and new CRM system.”

Desirable qualifications for the position, according to the job posting and duty statement, include:
  • Leadership: Ability to embrace a leader’s role and continuously model the behaviors, traits, values, and characteristics of a successful leader, which includes integrity, accountability, and ethical behavior; understand and promote the vision and departmental mission; set and attain goals; create a clear sense of purpose; manage change; be creative and innovative; and plan strategically.
  • Decision-Making: Ability to make informed decisions via objective data, research and analysis, and input from team members and key stakeholders; understand good government; and make difficult decisions and understand consequences of actions.
  • Customer Service Orientation: Understand the importance of customer service and ensure customers’ expectations and needs are met and/or exceeded; represent the department in a professional and respectful manner; be attentive to importance of time and urgency of issues; and understand and be sensitive to political influences.
  • Teamwork: Ability to collaborate to achieve common goals and objectives; utilize effective consultation and negotiation skills; and create a work culture that attracts and retains diverse and talented people.

The position has a monthly salary range of $10,831 to $12,903, and the application deadline is March 14.
Dennis Noone is Executive Editor of Industry Insider. He is a career journalist, having worked at small-town newspapers and major metropolitan dailies including USA Today in Washington, D.C.