The solution, part of the department’s EDDNext modernization, will replace the 45-year-old claims management system. The documents relating to the pre-solicitation are available on the state Department of General Services’ Cal eProcure website.
As envisioned, the RFP will call for planning, consultation, systems integration and a variety of other services, all of which are spelled out in the documents. The package includes a schematic of what the system architecture might include.
“I am inviting our valued solution providers to be among the first to review a draft version of select RFP exhibits and attachments and provide feedback before its official release in August (subject to change),” Ron Hughes, the department’s deputy director for the modernization initiative, wrote in a LinkedIn post.
“The ICMS is a pivotal component of Employment Development Department’s modernization efforts, designed to enhance customer experiences, streamline claims determinations, and integrate a robust data management platform,” Hughes wrote. “This is where we need your expertise and innovative solutions!”
He added: “Get a sneak peek at the key components of the RFP, including project implementation, requirements, cost, and more.”
In a recent Industry Insider — California overview of EDD’s modernization, department spokesperson Gareth Lacey said, “We are basically rebuilding EDD from the top to the bottom.”
The goals of the modernization include:
- Elevate customer service standards through enhanced access and self-service capabilities
- Improve adaptability to regulatory requirements and responsiveness to changing demands
- Strengthen fraud mitigation measures to safeguard integrity
- Facilitate informed decision-making in claims management
- Streamline and optimize all claims-related processes, thereby enhancing the employee experience
As Industry Insider reported, EDD is also in the process of procuring a replacement for its 25-year-old document management solution. That contract is likely to be awarded this month.
