A Meeting of the Minds: Change Management Key to Smart Cities
How Verizon and Sacramento approach their partnership to deliver solutions like 5G, free Wi-Fi in city parks and digital kiosks may evolve, but neighborhood-level issues and the importance of the underlying 4G and 5G infrastructure won't change, officials from the company and the city said recently.
In October, the city and the communications company decided, at least for now, to shelve an initiative to deploy 15 digital kiosks around the city, as part of the contract. Verizon said in a statement that the city’s needs “are dynamic and technology continues to evolve.” But just because the kiosks portion of the project has changed, the city remains committed to its partnership with the telecom and other private-sector partners to introduce "smart city" efforts to address various issues in Sacramento, officials said.
They spoke at the 12th Meeting of the Minds Annual Summit being held this week in Sacramento. Meeting of the Minds is a nonprofit dedicated to studying smart cities issues and solutions.
“The things that we talked about on all of these different fronts have changed substantively,” said Maria MacGunigal, chief information officer of Sacramento. “Maybe not the base core or issue or problem at the neighborhood level, but how we might approach it. And how we might partner, to come to the community that is actually more meaningful,” she added, without bringing up the kiosks during remarks.
The panel, “The Nation’s First Truly Smart Communities — What it Takes,” brought together MacGunigal; Mrinalini Ingram, vice president of Smart Communities at Verizon; and Steph Stoppenhagen, business development director for smart cities with Black & Veatch; and was moderated by Ashley Hand, co-founder of CityFi and a former chief innovation officer of Kansas City, Mo.
A central theme focused on modifying smart city projects along the way, while remaining true to the overall goal or mission.
“Our philosophy is, you don’t start with the technology; you have to start with the issues,” said Ingram, underscoring the concept that the technology component — kiosks, intelligent traffic signals or other gadgets — is not the reason to deploy smart city projects.
The technology is only one part of a smart city initiative, Ingram stressed, adding that the ability for both the public and private sectors to manage and adjust to changes — which she termed “change management” — along the way is essential.
“And there’s change management on the government side. There’s change management on the industry side. There’s change management from the people who are going to be utilizing the solutions,” said Ingram.
Sacramento and Verizon began their partnership about 18 months ago. A key component has been the development of 5G communications infrastructure, which has been rolled out in many parts of the city. This foundation is an integral, early step and necessary to move a city forward on any number of projects, whether they are related to transportation, deployment of social services, housing or economic development, IT leaders said.
“I know that the infrastructure investment, the policy framework that is necessary to build the infrastructure, is the absolutely necessary component for smart cities to be delivered in the next couple of years,” said MacGunigal. “If we don’t do that we will continue to have … individual pilots that do good things, in small installation, and they don’t scale.
“And, infrastructure isn’t the sexiest thing. It’s really hard to deliver on,” she added. “But it’s the hard, necessary work that we have to be doing in the next couple of years, and now to be able to deliver on these solutions, that we really need.”