State entities and IT leaders were recognized Tuesday by Government Technology,* the summit host, for projects and solutions aimed at keeping residents safe, improving their online government experience and making state IT more efficient and effective. The categories, projects and winners are:
INNOVATION SERVING AN AGENCY’S BUSINESS NEEDS
California Governor’s Office of Emergency Services (Cal OES): EMPOWER: Human Capital Management Legacy Replacement
Department of Rehabilitation (DOR): Transition to FI$Cal, the statewide financial system
California Department of Corrections and Rehabilitation (CDCR): Automated Restricted Housing Unit; Correctional Officer Application System Tracking
California Department of Transportation (Caltrans): AirWatch Mobile Device Management to Microsoft Intune Migration
Employment Development Department: EDDNext, myEDD Customer Portal
Department of Managed Health Care (DMHC): Digital Transformation of Financial Exam and Health Quality Survey Scheduling; Enterprise Data Analytic and Reporting Modernization
California Department of Tax and Fee Administration (CDTFA): Implementation of Amazon Connect Contact Center Solution
Department of Social Services: Governance and Process Improvement
Department of Motor Vehicles (DMV): Driver Safety System Modernization
INNOVATION SERVING THE PUBLIC
California Department of Technology (CDT): State of California Department Website Emergency Alerts
Cal OES: Grants Central System
Office of Tax Appeals: Pro Bono Program
EDD: Language Access
CDTFA: Implementation of Amazon Connect Contact Center Solution
CDCR: California Model — Enhanced Public Visiting Experience; California Incarcerated Records and Information Search (CIRIS)
California Public Utilities Commission (CPUC): Broadband Grant Portal
DMV: DMV Wallet and mobile driver’s licenses (mDL)
Covered California: Quick, Easy, Covered: California Accelerates and Simplifies Health Insurance
INNOVATIVE USE OF DATA ANALYTICS
CDCR: RJU Data Project
Cal OES: Wildfire Forecast and Threat Intelligence Integration Center
Division of Drinking Water (DDW): : Forecasting community water system outages
EDD: Fraud Analytics
DMHC: NetMap — An Automated, Data-Centric GIS Tool for Health Care Provider Network Adequacy Analysis
DMV: Environmental License Plate
California State Teachers’ Retirement System (CalSTRS): Cloud IVR Solution With Sentiment Analysis
CalSTRS: Predictive analytics to forecast staff workload, business intelligence and data warehouse implementation project
BEST COLLABORATION
CDT: Governor’s Office website redesign
Cal OES: LEMA Fund Online Portal; LEMA Portal
EDD: ACH Direct Deposit
Caltrans: Cybersecurity Business Liaisons Project
DMV: DMV Homeless Connect
California Health and Human Services (CHHS): Homeless Data Integration
California Cradle-to-Career Data System: Cradle-to-Career Data System
BEST WORKFORCE INITIATIVE
Caltrans: Resource Capacity Management Planning Project
EDD: Apprenticeship Program
DMV: Automation Creates Efficiencies for the DMV Team
EXCELLENCE IN CUSTOMER EXPERIENCE
Cal OES: Priya Santhanam; Ravi Bhadana
CDCR: Rakhee Tiwari; Kyle Clark; Azadeh Gargiulo; Analee Farley-Coen
Caltrans: Quoc Vu
EDD: Nathan Gillie; Paulette Matthews; Brandon Hooker; Kyle Montero; Elizabeth Nobriga; Stefanie Walker; Customer Experience Team, Public Affairs Branch; Contact Center Modernization Initiative; Mathavan Mohan; Cosmin Negrea
DMV: Steve Gordon
CalSTRS: David Liao
CALIFORNIA INNOVATOR OF THE YEAR
Matthew Morgan, DOR
*Government Technology is Industry Insider — California’s sister publication.
This article has been updated to correct the spelling of a name and to credit the Division of Drinking Water (DDW) and Covered California for their projects.
