For the end of 2018, Kehoe and his communications manager, Sylvia Boyadzhyan, outlined the past year and told Techwire what to expect going forward.
The Office of the Chief Information Officer (OCIO) has gone through an innovative transformation in 2018. Through strategic planning and team collaboration, OCIO developed an all-encompassing mission statement and established the Core Values that highlight the principles we work by. Moving into 2019, we will continue to embrace and heighten the strengths we possess in our Core Values through all our projects and commitments.
Mission Statement
We imagine, innovate, and transform through strategic insights and solutions.
Core Values
Leadership: We embrace an enterprise and disciplined approach and provide strategic direction.
Integrity: We emphasize action and resolutions.
Innovation: We value bold ideas, embrace change, accept calculated risks, and challenge the status quo.
Vision: We establish a forward-thinking, strategic, and open mindset to accelerate change.
Excellence: We strive to achieve a culture of customer focus, and continual learning.
In 2018, OCIO went through a digital transformation to a more mobile environment. Employees are now equipped with cellular devices, laptops and tablets that help everyone stay connected no matter their location. Thanks to resources such as Skype for Business, we never have to miss out on an important call or meeting due to the proximity to our desk.
OCIO launched a new strategic planning process that was rooted in key principles of (1) listening to what department business needs are first, (2) envisioning a bold future state for service delivery, and (3) emphasizing how technology can enable program outcomes. OCIO analyzed and synthesized 1,000-plus ideas and 200-plus themes resulting in five Enterprise Strategic IT Goals that were aligned to the 2019-2020 budgeting process and future technology requests. In 2019, OCIO will launch cross-departmental teams for each of the five goals and supporting objectives and align these teams to the recently launched Technology Governance Model to facilitate countywide impact.
OCIO also upgraded their Governance Model in 2018 to include a Business Management Council, a Technology Management Council and an IT Investment Board.
The Five Enterprise IT Strategic Goals
Mobility: Accelerate mobility for employees and residents to deliver services anywhere at any time.
Data as a Utility: Enable the use and accessibility of data to build a countywide culture that emphasizes data-driven decision-making.
Digital Civic Engagement: Engage our residents and communities with a variety of digital methods to interact with their government.
Workforce Empowerment: Build a modern workforce that embraces evolving technologies that transform service delivery.
Transform Procurement: Revamp procurement processes for more speed and flexibility to accelerate improved delivery to residents.
Ending 2018, the Department Chief Information Officers (DCIOs) are involved in strategic engagement with all their departments. They focus on projects with IT components that will be brought forward during the next budget cycle to help create more business alignment, prioritize projects and increase harmonious understanding for the following year.
In 2018, OCIO’s Information Security team was recognized by the County Board of Supervisors. They declared their support for National Cyber Security Awareness Month (NCSAM) with a scroll proclaiming its importance and the county’s information security community [OCISO and the Department Information Security Officers (DISOs)]. In addition to NCSAM, October brought the approval by the Board of Supervisors of a new set of information security policies.
The Information Security team also completed Phase 1 of the Health Insurance Portability and Accountability Act (HIPAA) Risk Assessment. They created a Countywide Security Training Platform for phishing, and in 2019 the county Outlook will have a phishing button that will immediately report any phishing email to Internal Services Department (ISD). In 2018, they redesigned cybersecurity’s high-level methodology and framework to highlight various roles and responsibilities and how to react to various risk incidents. In 2019, they plan on creating more in-depth playbooks about the 12 most common cyberincidents in the county and provide a more accurate description on how to respond.
OCIO’s Information Management team (EIMP) completed two major initiatives in 2018 in its goal of making data available as a strategic resource for the county. The EIMP team deployed the Enterprise Information Hub, a comprehensive and secure data sharing environment that includes 20 million unique person records, selected services data, analytics, and improved data sharing capabilities built on Azure’s Cloud Environment. EIMP also supported the development of the Emergency Response Information Service, which, since July 2018, provides criminal history information to child welfare caseworkers during abuse investigations. In 2019, EIMP will complete the modernization of a variety of data sharing programs, leveraging the Information Hub to develop a complete 360-degree view of county clients to support the coordination of care, predictive analytics, and providing service history information to homeless caseworkers to improve their service coordination around this vulnerable population.
