New Tool Targets Government IT Labor Woes

The California cloud software firm Accela has released a product designed to handle some of the most redundant and tedious tech tasks for government as public agencies are dealing with IT hiring and retaining challenges.

Accela, which sells permitting, licensing, service request management and other technology to public agencies, has released a product designed to reduce redundancy and tedium for government officials — and help them deal with labor woes.

The company has launched Managed Application Services, meant to provide customers with “day-to-day system administration and proactive optimization of Accela solutions,” according to an Accela statement.

The product release comes as local and state public agencies deal with the general labor shortage and a tight supply of IT talent, the company said.

“Accela Managed Application Services is helping governments bridge this IT talent gap and enabling them to align available agency resources with strategic priorities and reduce the time staff spends on redundant or tedious duties and system maintenance,” said Brenda DeGregory, vice president of service delivery at Accela, adding that the service also includes “our expert Accela-trained professionals.”

She said the subscription-based product provides end-to-end service for Accela cloud customers and serves as an “extension to in-house IT teams,” which in turn frees public agency workers from basic administration and optimization tasks. Specific functions of the new product include the testing of new tech releases, service packs and fixes, the management of user accounts and permissions, modification of forms, report creation and troubleshooting.

This article first appeared in Government Technology, sister publication to Industry Insider — California.