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North Bay Government in Early Stages on New Online System

Officials want to learn more about potentially standing up a secure solution capable of being used in the field and working well with existing infrastructure.

A vineyard.
A North Bay local government in an area world-famous for its culinary achievements wants to hear from IT vendors as it considers standing up a new online system.

In a request for information (RFI) released Jan. 3, Napa County is seeking a “Criminal & Juvenile Justice Case Management System.” The county, home to more than 138,000 residents according to the 2020 U.S. Census, is one of four North Bay counties, and is one of a very few California counties with a separate corrections department. Among the takeaways:

  • The Napa County Probation Department and the Napa County Information Technology Services division seek information on “vendor capabilities and solutions currently available with regard to implementing a countywide integrated case management system,” per the RFI. Broad areas of functionality include easing first-time deployment and any change requests around “legislative and executive mandates”; the ability to receive and forward electronic data on demand and automatically; centralized support at all locations to minimize the daily impacts on probation officers; and supporting integration with the California Law Enforcement Telecommunications System (CLETS) and with the Juvenile Court Probation Statistical System (JCPSS). Other functionality areas include “comprehensive data reporting capabilities for trend analysis”; remote and secure data entry across a variety of devices; remote check-ins for “probation officer and probationer” via third-party apps; integrating “identified criminogenic needs, goals, and action steps”; the generation of ad hoc reports; customizability; and integration with other county systems.
  • Among the requirements for respondents, companies should indicate “current and past successful installations” of their system including where it was deployed; the number of county staff needed for its design and implementation; training availability; whether data stays in the U.S.; their model for 24/7 service; the system’s scalability; adherence to “current criminal justice standards;” user administration; and scrutiny and auditing capabilities. Also needed are a description of how state probation rules, regulations and local policies can be implemented; incident reporting, searches and field work operations; the company’s ability to implement a multi-tenant system, including available modules; data conversion options and approaches; system capabilities on assessment instruments used, specialized risk and needs assessments, integration of “criminogenic needs, goals and action steps” and client, victim, co-defendant and other associations; and policies toward data ownership.
  • Questions are due by 5 p.m. Monday, and responses will be published Feb. 6. RFI submittals are due by 5 p.m. March 1.


Napa County
Theo Douglas is Assistant Managing Editor of Industry Insider — California.