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Pegasystems Acquires Everflow, Adds Process-Mining Capability

New capabilities to find and fix process inefficiencies will extend Pega’s AI-powered decisioning and workflow automation capabilities.

Pegasystems Inc. has announced the acquisition of Everflow, an innovative process-mining software company based in Brazil.

The acquisition “will enable Pega clients to uncover and fix hidden process inefficiencies that often bog down organizational operations,” a company statement says, adding that the move “will help Pega deliver the most complete hyperautomation solution available for enterprises.”

Terms of the deal, which was announced Tuesday, were not disclosed.

Process mining helps organizations streamline processes, but many process-mining tools are hard to use and are “understood only by technical business consultants,” the company said in its announcement. “Process mining by itself can’t fix process problems, it can only identify where those problems lie and suggest possible workarounds.”

Everflow gives Pega clients a process-mining solution that allows businesspeople to analyze and optimize their customer and employee-related processes.

“For example,” the release says, “a retail banking head may deploy Everflow to determine if customers are abandoning the bank’s mobile app when it takes too many clicks to complete a transaction, or an insurance executive may discover if back-office bottlenecks in the application approval workflow are slowing their underwriters down.”

The statement added: “This will evolve the process-mining field beyond static modeling and deliver real-time process optimization, deploying true hyperautomation on an enterprise scale to improve operations and customer experiences.”

In California government, Pega has been used by the California Franchise Tax Board, among others.

“Our acquisition of Everflow puts Pega in a position to fulfill the promise of hyperautomation like no other company in the industry,” said Alan Trefler, Pega’s founder and CEO. “When combined with our intelligent low-code platform, Everflow will help Pega root out business process inefficiencies from end to end in even the largest and most complex enterprises.”

“We built Everflow solutions to make the power of process mining accessible and actionable for anyone to use,” said Kleber Stroeh, former CEO of Everflow and now vice president of process mining for Pega. “This philosophy fits perfectly with Pega’s mission to crush business complexity by democratizing the tools that help organizations operate at their full potential. We look forward to joining with Pega and using our solution to help solve problems for some of the most important businesses in the world.”
Dennis Noone is Executive Editor of Industry Insider. He is a career journalist, having worked at small-town newspapers and major metropolitan dailies including USA Today in Washington, D.C.