“This position will play an important role in enabling digital transformation and automation of most, if not all, of the city’s administrative processes, which are currently manual and paper-based,” the job posting says.
The responsibilities include:
- Developing deep expertise of the city’s internal and client-facing productivity, collaboration, and business process automation technologies and documenting complex software functionality.
- Assessing the business impact of technology changes and navigating those impacts with business leaders and technology team members.
- Participating in product discovery phase by helping product and project managers gather, define, and refine requirements through sessions with end users, subject matter experts, and product owners.
- Preparing user testing scripts and considering comprehensive scenarios for effective end-to-end testing.
- Providing first-line user support with analysis, issue resolution and recommendation.
- Participating and providing inputs into scrums with agile software development and business teams to contribute to building the right solution.
- Participating in product release cycles as the product expert, including user acceptance testing sessions, to help surface any issues prior to a release.
The annual salary range is $99,008 to $120,390, and the applicants are encouraged to respond promptly because “this recruitment may close at any time.”