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SoCal City to Seek Managed Services Provider

The municipality anticipates spending about $6.8 million for managed services covering its customer information and billing system.

A Southern California city steeped in history will be seeking technology vendors’ help with managed services.

The most populous city in the San Gabriel Valley, Pasadena, is seeking $6,883,000 over the next five years for “post-go-live enhancement and upgrade costs for the new customer information and utility billing system (CIS),” according to Page 12 of a city document that offers an overview of technology projects that are part of the Capital Improvement Program.

This developing opportunity is for managed services and would entail capabilities involving customer relationship management (CRM), finance/budget, portal/web development and software maintenance for the city’s utilities, which are provided by Pasadena Water and Power (PWP).

That breaks down to a recommended $730,000 for Fiscal Year 2023 and $1,538,250 per year for FY 2024 through 2027. The city has already allocated $1.5 million through FY 2022, and with that sum included, the overall cost of the project is estimated at $8,383,000.

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Phillip Leclair
“It has always been anticipated the CIS system would continue to be enhanced after the implementation to add benefit to PWP customers and staff,” the document reads. “The CIS system is vital to the security and timeliness of customer information, meter reads, billing, customer payment and collection. Once the system is implemented, additional enhancements and upgrades will continue to add benefits to PWP customers and staff.”

Pasadena’s CIO, Phillip Leclair, discussed the city’s anticipated technology needs and its strategic plan in an Industry Insider — California “One-on-One” interview in May.

Pasadena has a population of about 140,000 people and was one of the first cities incorporated in what’s now Los Angeles County.
Dennis Noone is Executive Editor of Industry Insider. He is a career journalist, having worked at small-town newspapers and major metropolitan dailies including USA Today in Washington, D.C.