Technology Veteran Tom Andriola Joins Dynatrace

The AI-based observability platform Dynatrace has a new market and business development executive in longtime technologist Tom Andriola.

Andriola, who also serves as the company’s chief artificial intelligence officer, comes to the Boston-based company with a laundry list of experience at some prominent organizations, including Philips Healthcare, Sapient, the University of California system and others.

Most recently, Andriola served as the vice chancellor of information technology and data and the chief digital officer for the University of California, Irvine. Prior to that, he served as the vice president and chief information officer for the University of California system.

Andriola told Industry Insider in an email that he was drawn to the Dynatrace mission because of the rapidly changing dynamics of technology and its impact on modern organizations.

“When I saw Dynatrace, I saw the platform that I needed to bring AI deployment to scale across my enterprise. All organizations, regardless of industry, are confronted with the need to rethink how they are organized, how they do their work, how they interact with customers, and how they redefine their product and services with these powerful new tools we just refer to as AI,” he said in an email.

Getting value out of AI, he added, requires that organizations manage internal systems to be highly reliable while also integrating business and telemetry data and redesigning processes, workflows and decision-making to become a truly digital enterprise.

Asked what part of his new role he most looked forward to, Andriola said: “Building upon this concept of ‘the digital enterprise.’ We’re starting to see already that the digital enterprise is going to have different types of workers — carbon-based workers and silicon-based workers (also known as agents) that will drive work and decision-making. I’m looking forward to engaging our customers and those that will become our customers in conversations on this question, ‘If AI is a part of our future organization and workforce, then how can we bring AI to enterprise-scale deployment in a trusted way so that you could see it as a colleague and a fellow decision-maker?’”

Getting to the heart of that question, he said, will require a deeper understanding of the technology itself and working through issues like accountability and the cost per activity or role.

“I really believe the Dynatrace platform is the only platform I've seen in the marketplace that can deliver that type of capability to the modern enterprise. These are important questions that our industry leaders are starting to think about, and I want Dynatrace to create the space for our customers to have that dialog,” Andriola said.

Andriola holds a Master of Science in engineering management from the University of South Florida, and he is a graduate of the Stanford University Graduate School of Business.