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2019 State CIO Survey | The Responsive State CIO: Connecting to the Customer

The 10th annual survey explores how state CIOs navigate customer service and evaluate the effectiveness of agency programs, policies, and operations.

In the 2019 State CIO survey, Grant Thornton, the National Association of State Chief Information Officers (NASCIO), and CompTIA interviewed 49 state and territory CIO’s on a range of issues. This year’s survey follows an election cycle with significant turnover in the ranks of many states’ most senior technology offi­cials. A key theme that emerged from the sur­vey was an increased focus on customers of the state CIO organization, whether they are state agency customers, local government partners or citizens taking advantage of state technology services. Customer needs and viewpoints were prevalent in many of the survey topics, whether discussing how CIO organizations structure themselves to respond to state customer needs, identifying the financial and economic models used to fund IT services or responding to citizen ex­pectations of new and emerging technology.

CLICK HERE to read the full survey.



Grant Thornton Public Sector helps executives and managers at all levels of government maximize their performance and efficiency in the face of ever tightening budgets and increased demand for services.