AI democratizes data—and redefines decision-making.
How can leaders empower people to innovate without putting the business at risk?
2024 was a year of letting go. As a combination of conflict and transformation threw old assumptions into doubt, leaders had to reassess their appetite for risk. They had to weigh the need for speed against the safety of proven processes—then change the habits that were holding them back. Generative AI was at the center of this shift, introducing a world of new opportunities, as well as uncharted risks. Agentic AI, which refers to systems and programs that perform a variety of functions autonomously, can act on behalf of employees while they do other work. By giving AI agents specific permissions and rights, they can automate decision-making, problem-solving, and other tasks that go beyond the data the system’s machine learning models were trained on in a way that most AI assistants don’t. And as digital labor evolves, it puts the power of transformation firmly in employee’s hands.1 It makes it possible for individuals to increase productivity and redefine workflows—and challenges preconceived notions about what it means to lead.
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